Refund policy

RETURN/REFUND

Made-to-order notice
Every item in our store is produced specifically for your order — nothing is held as pre-made inventory. Because of this, our return policy works differently from a standard retail return policy.

Refund/return requests (change of mind, sizing, etc.)
Requests are handled case by case. You have 7 days from the delivery date to submit a refund or return request to support@shop.jahandco.com. Submitting a request does not guarantee approval — each request is reviewed individually.

To be eligible, the item must be unworn and unused, with all original tags still attached, and returned in its original packaging. Items that don't meet this condition will not be accepted for refund or store credit, regardless of when the request was submitted.

If a request is submitted after the 7-day window, or if a within-window request is not accepted, the order is treated as final sale: no refund is guaranteed, and any resolution offered (if any) will be at our discretion, which may include store credit.

Damage, defects, and misprints
If your item arrives damaged, defective, or misprinted, contact us at support@shop.jahandco.com within 7 days of delivery. Please include photos of the issue. The condition requirements above (unworn, tags attached, original packaging) do not apply to defect/damage/misprint claims. Valid claims will typically be resolved with a refund or a replacement, at our discretion. Customers are responsible for return shipping costs on all returns, including defect/misprint claims.

Exceptions / non-returnable items
Because all apparel is made to order, items cannot be returned simply because they were opened, worn for fit-testing, or no longer wanted, outside the window and process above. We also do not accept returns on sale items, gift cards, or digital downloads.

Refunds
Where a refund is approved, it will be issued to your original payment method. Processing time depends on your card issuer or payment processor — we don't set or guarantee a specific timeframe for funds to appear. If you have questions about a pending refund, contact us at support@shop.jahandco.com.